Terms & Conditions

The following terms have the meanings set out below wherever they appear in this Agreement:

• "Platform" means the sp212 website accessible at https://sp212.lat, including all games, sportsbook markets, promotional features, and supporting services.
• "Account" means the registered player account created by an individual to access and use the Platform.
• "Player" means any individual who has registered a valid Account and is authorised to use the Platform.
• "Real Money Balance" means deposited funds held in a Player's Account that have not been subject to a bonus wagering requirement.
• "Bonus Balance" means promotional credits or bonus funds credited to a Player's Account that are subject to applicable wagering requirements before they may be withdrawn.
• "Wagering Requirement" means the total value of bets that must be placed on eligible games before Bonus Balance funds may be converted to withdrawable Real Money Balance.
• "KYC" means Know Your Customer — the identity and documentation verification process required by sp212 prior to processing withdrawal requests or at any other time the Platform deems it necessary.
• "IDR" / "Rupiah" means Indonesian Rupiah, the official currency of Indonesia (ISO code: IDR), which is the sole account currency used on the Platform.
• "Restricted Jurisdictions" means any country, territory, or region from which access to or use of the Platform is prohibited under applicable law, which includes but is not limited to the United States, United Kingdom, Australia, and any jurisdiction listed under FATF high-risk country designations.

To register an Account and use the Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be a resident of Indonesia and at least 21 years of age. sp212 does not accept registrations from individuals under 21 years of age under any circumstances.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• You must not be a resident of, or accessing the Platform from, any Restricted Jurisdiction.
• You must not already hold an active Account on the Platform. Only one Account per person, per household, per IP address, and per device is permitted.
• You must not be a current employee, contractor, agent, director, or close family member of an employee of sp212 or any of its affiliated entities or gaming software providers.
• You must not be self-excluded from the Platform or any affiliated platform, or subject to a cooling-off period that has not yet expired.

To create an Account on sp212, you must provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to promptly update your Account information whenever any detail changes.

sp212 reserves the right to refuse any registration application at its sole discretion and without obligation to state a reason. Registration implies acceptance of these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy.

You are solely responsible for maintaining the confidentiality of your Account username and password. Any activity that occurs under your Account credentials is deemed to have been conducted by you. If you suspect that your Account credentials have been compromised, you must notify sp212 immediately at [email protected]. sp212 will not be liable for any loss arising from unauthorised use of your Account where you have failed to take reasonable steps to protect your credentials.

All financial transactions on sp212 are conducted exclusively in Indonesian Rupiah (IDR). sp212 does not charge fees on deposits or standard withdrawals; however, your bank or e-wallet provider may apply their own transaction charges, for which sp212 accepts no responsibility.

Accepted Deposit Methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon (bank transfers); OVO, DANA, GoPay, ShopeePay, LinkAja (e-wallets). Minimum deposit is Rp 25.000. Maximum deposit limits vary by payment method and Account tier.

Withdrawal Processing: Standard withdrawal requests are processed within 15 minutes for verified Accounts during business hours (09:00–23:00 WIB). Withdrawals submitted outside these hours will be processed at the next available window. Minimum withdrawal amount is Rp 50.000. sp212 reserves the right to request KYC documentation before processing any withdrawal, regardless of the amount.

• Withdrawals must be made to an account or e-wallet registered in the same name as your sp212 Account.
• Third-party withdrawals are strictly prohibited. Any withdrawal request to an account belonging to a third party will be declined and the Account may be suspended for investigation.
• sp212 reserves the right to delay, withhold, or reverse a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms & Conditions.
• In the event that a deposit is made in error, the Player must contact support within 24 hours. sp212 will make reasonable efforts to reverse the transaction, though this cannot be guaranteed once funds have been credited.

sp212 offers a range of welcome bonuses, reload bonuses, free spins, cashback promotions, and special event offers to eligible Players. All bonuses are governed by the specific terms published with each individual offer, in addition to the general bonus rules set out in this section.

• Wagering Requirements: Unless otherwise specified, all bonus funds are subject to a minimum wagering requirement of 25x the bonus amount before withdrawal is permitted. Wagering contributions vary by game type: slots typically contribute 100%, live casino games 10%, and table games 5%.
• Bonus Expiry: Bonus funds and any associated free spins expire 7 days after they are credited to your Account unless the specific bonus offer states a different validity period.
• One Bonus at a Time: Only one bonus may be active in your Account at any given time. Opting into a new bonus while an existing bonus is active will void the existing bonus and any associated winnings unless otherwise stated.
• Eligible Players: Welcome bonuses are available to new registered Players only. Players who have previously held an Account on sp212 under any username or with any registered payment method are not eligible for welcome bonuses.
• Abuse and Arbitrage: sp212 reserves the right to void bonuses and any associated winnings, and to close Accounts, where it has reasonable grounds to believe that a Player has engaged in bonus abuse, matched betting, arbitrage betting, or any strategy designed to exploit promotional offers rather than to engage in genuine recreational play.
• Maximum Withdrawal from Bonus: Unless stated otherwise in the specific offer, the maximum amount that may be withdrawn as a result of a bonus win is capped at 10x the bonus value or Rp 10.000.000, whichever is lower.

sp212 offers a broad range of gaming products, including live casino, sportsbook, slots, table games (including Sic Bo and Video Poker), and togel (Indonesia's traditional numbers lottery). Each product category is governed by the specific rules published within the relevant game or market interface, which Players are required to read and understand prior to placing any wager.

• Sportsbook: All sports bets are settled in accordance with the rules of the relevant sport and the specific market rules published on the sp212 sportsbook. In the event of any discrepancy, the market rules take precedence over general platform terms.
• Live Casino: Game outcomes in all live casino titles are determined in real time by physical game equipment (cards, roulette wheels, dice) operated by trained dealers. sp212 is not responsible for outcomes attributable to network interruptions that prevent a Player from participating in a round already in progress.
• Slots & RNG Games: All slot and RNG-based game outcomes are determined by certified random number generators independently audited by internationally recognised testing laboratories. Return-to-player (RTP) percentages are published in each game's information panel.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all games and betting markets. These limits are displayed within the game interface or market view prior to wagering.
• Void Bets: sp212 reserves the right to void any bet placed in error, resulting from a technical fault, an incorrectly displayed odd, or a manifest pricing error. Players will be notified and their stake refunded in such circumstances.

The following conduct is strictly prohibited on sp212 and may result in immediate Account suspension, permanent ban, forfeiture of balances, and referral to relevant authorities:

• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform for any money laundering, terrorist financing, or other criminal activity.
• Creating or operating more than one Account (multi-accounting), or creating an Account on behalf of another individual.
• Using automated software, bots, scripts, or artificial intelligence to place bets or interact with the Platform in a non-human manner.
• Exploiting software bugs, glitches, or errors in the Platform to gain an unfair advantage. Any winnings generated through exploitation of errors are void.
• Engaging in collusion with other Players, dealers, or third parties to manipulate game outcomes.
• Using chargebacks or payment reversals as a mechanism to reclaim deposited funds after wagering has occurred.
• Accessing the Platform from a Restricted Jurisdiction using a VPN, proxy, or other circumvention technology.
• Harassing, threatening, or abusing sp212 staff, live dealers, or other Players through any communication channel.

sp212 is required to verify the identity of all Players as part of its anti-money laundering (AML) and responsible gaming obligations. KYC verification will be requested before processing a Player's first withdrawal and may be requested again at any time at sp212's discretion, including when a Player's cumulative withdrawal value exceeds defined thresholds.

Standard KYC documentation requirements include:

• Proof of Identity: A clear photograph or scan of a valid government-issued photo ID (KTP — Kartu Tanda Penduduk, Passport, or SIM).
• Proof of Address: A utility bill, bank statement, or official correspondence issued within the last three months and showing your full legal name and residential address.
• Proof of Payment Method: A photograph or screenshot of the bank account or e-wallet used to deposit, confirming that it is registered in your name.
• Source of Funds: In certain cases, sp212 may request documentation evidencing the legitimate source of funds used for deposits, such as payslips, tax returns, or business accounts.

sp212 commits to processing KYC submissions within two (2) business days. Players will be notified by email of the outcome. Failure to provide requested documentation within ten (10) calendar days of the request may result in Account suspension and restriction of withdrawal rights.

All content on the sp212 Platform — including but not limited to the sp212 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of sp212 or its licensed third-party providers and is protected by applicable intellectual property laws. Nothing in these Terms & Conditions grants you any right, title, or interest in any sp212 intellectual property.

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform without the prior written consent of sp212. Unauthorised use of sp212 intellectual property will be pursued to the fullest extent permitted by law.

To the maximum extent permitted by applicable law, sp212, its directors, officers, employees, agents, and technology providers shall not be liable for any of the following:

• Any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform.
• Loss of profits, loss of data, loss of goodwill, or loss of anticipated savings.
• Any failure, delay, or interruption of the Platform attributable to circumstances beyond sp212's reasonable control, including but not limited to telecommunications failures, internet outages, server downtime, distributed denial-of-service (DDoS) attacks, power failures, or acts of God.
• Any losses arising from errors or inaccuracies in the display of odds, game outcomes, or Account balances that have been promptly corrected by sp212 upon discovery.
• Any losses arising from your failure to comply with the security recommendations set out in these Terms & Conditions, including failure to enable 2FA or to secure your login credentials.

sp212's total aggregate liability to you for any claim arising under or in connection with these Terms & Conditions, however arising, shall not in any event exceed the total amount deposited by you in the twelve (12) months immediately preceding the event giving rise to the claim.

Either party may terminate an Account at any time. Players wishing to close their Account voluntarily should contact sp212 support at [email protected]. Upon closure, any Real Money Balance remaining in the Account will be refunded to the Player's verified payment method, subject to completion of any outstanding KYC requirements and deduction of any Bonus Balance that has not met its wagering requirement.

sp212 reserves the right to suspend or permanently close any Account at its sole discretion, including where:

• The Player has breached any provision of these Terms & Conditions.
• sp212 has reasonable grounds to suspect fraudulent, illegal, or abusive activity.
• The Player has failed to complete KYC verification within the required timeframe.
• Continued operation of the Account poses a risk of financial crime, underage gambling, or harm to the Player under sp212's responsible gaming obligations.
• sp212 is required to do so by applicable law, court order, or regulatory instruction.

Where an Account is closed by sp212 due to a breach of these Terms & Conditions, sp212 reserves the right to withhold all or part of the Account balance in satisfaction of any liability owed by the Player to sp212, including in respect of chargebacks, fraudulent deposits, or outstanding wagering obligations.

sp212 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into and forms part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

sp212 will not sell your personal data to third parties for marketing purposes. Data shared with payment processors, KYC verification providers, and game studios is governed by those parties' own privacy policies and is limited to what is strictly necessary for the provision of the relevant service.

sp212 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, sp212 will provide notice to registered Players via email or a prominent on-platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.

If you do not agree with any amendment, you may close your Account in accordance with Section 11 (Account Termination) before the effective date of the change. The most current version of these Terms & Conditions is always available at https://sp212.lat/terms-conditions.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the jurisdiction in which sp212 is incorporated and licensed to operate. Any dispute that cannot be resolved amicably between the parties shall be submitted to binding arbitration in accordance with the rules of a recognised international arbitration body, with proceedings conducted in the English language.

Nothing in this section limits the statutory rights you may have as a consumer under the laws of Indonesia, including rights in respect of unfair contract terms or consumer protection obligations.

If you have any questions about these Terms & Conditions, require clarification on any clause, or wish to raise a formal dispute, please contact the sp212 support team through the following channel:

sp212's support team operates 24 hours a day, 7 days a week, with native Indonesian-speaking agents available on every shift to assist Players across all time zones, including WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9).